Privacy Policy

1. Overview

This Privacy Policy explains how Akwaaba Express collects, uses, discloses, and protects personal information when you use the Akwaaba Express platform, including passenger transportation, courier and parcel delivery, last-mile delivery, freight and logistics, shipment tracking, warehousing and fulfilment, and related services (the "Platform").

Personal data is processed in accordance with applicable data-protection requirements, including, where applicable, Ghana's Data Protection Act, 2012 (Act 843).

2. Information We Collect

Depending on how you use the Platform, we may collect information such as:

• Name
• Contact information
• Account information
• Booking information
• Payment-related information
• Location information
• Delivery information
• Device and technical information

3. How We Use Personal Data

We may collect and process personal information required to provide, operate, secure, and improve our services, including to:

• Create and maintain your account.
• Process bookings, deliveries, and payments.
• Provide shipment and trip tracking.
• Assign and coordinate drivers and delivery personnel.
• Communicate with you about your bookings and account.
• Maintain the safety and security of the Platform.
• Comply with applicable legal and regulatory requirements.

4. Location Services

Certain services require location information to provide pickup, delivery, trip tracking, shipment tracking, driver assignment, and estimated arrival information. Disabling location access may affect the availability or functionality of these features.

5. Sharing of Personal Data

The Platform may integrate with third-party services, including payment providers, mapping and location services, communication providers, authentication services, and analytics services, in order to operate. These providers may process personal data as necessary to perform their function and are subject to their own terms and privacy policies.

6. Data Protection Rights

Ghana's Data Protection Act, 2012 (Act 843) establishes requirements around the lawful and reasonable processing of personal data and recognizes data-subject rights, including rights of access and objection.

Where applicable law grants you these rights, you may exercise them by contacting us using the details below.

7. Data Security

We take reasonable steps to protect personal data from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published through the Platform with a revised Last Updated date.