Return and Refund Policy

Akwaaba Express Refund Policy

A full refund will be issued for orders that are cancelled prior to collection. To cancel your order, please call us on +1 877 499-2240, Monday-Friday 8:00am – 6:30pm, Saturdays 9:00am - 1:00pm.

Refunds are not issued for failed collections. If your parcel is not collected during the pre-requested time, please contact us to rearrange a collection.

Transit times are not guaranteed and therefore refunds will not generally be issued for delayed shipments unless it can be proved that the carrier has acted negligently.

In the rare event of parcel loss or damage, up to 100% of your carriage costs will be refunded if your claim is accepted. (Please note: claims for damage will only be accepted if the parcel is signed for as damaged upon delivery).

You can take out additional cover for your parcel’s contents at the time of booking.

If your parcel is returned before it has left the United States or Canada because of insufficient packaging, incorrect documentation or prohibited items found in your consignment, you will be liable for the carriage costs within the United States or Canada and will be issued with a partial refund for the overseas carriage costs.

For Akwaaba Express shipments only: if your parcel is returned to you before it has left the United States or Canada because it failed an X-ray screening (i.e. it was deemed "too dense for X-ray"), you will be issued with a full refund.